Senior Manager, Marketing Services Advisory, US Client Marketing

  • Full-time
  • Job Family Group: Marketing

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As part of the U.S. Client Marketing team, the Senior Manager/Consultant will be responsible for deepening client relationships through the sell-in and delivery of marketing services for Visa’s clients, including merchants, cobrand partners, and payment ecosystem stakeholders.  The Sr. Manager/Consultant will be a seasoned individual contributor supporting a variety of clients at various stages of relationship and engagement development.  The Sr. Manager/Consultant will work with teams across Visa, its clients and agencies to deliver B2C and B2B marketing programs and advisory services that are designed to grow our clients’ business and drive incremental client and Visa revenue.

WORK LOCATION : San Francisco or Foster City, or any Visa US Office

Essential Functions

  • Partner with Visa Account Executives and/or Client Marketing leadership to identify areas of opportunity appropriate for marketing services engagements and effectively scope projects, timelines and deliverables
  • Lead end-to-end delivery of marketing projects; manage the day-to-day prioritization of work across multiple projects, deliverables and stakeholders
  • Programs may utilize Visa Consumer Marketing platforms/initiatives and sponsorship assets (NFL, Olympics and FIFA), as appropriate
  • Actively manage performance of third-party partners that may supplement creative, strategy or go-to market activities
  • Apply data-driven approach to marketing recommendations leveraging Visa data and industry research tools to capture/communicate marketing best practices and customer insights and present to clients
  • Partner with peers and leaders in other functional areas (analytics, technology, sales, product, and marketing) and across regions to execute projects in ways that leverage the breadth and depth of Visa’s resources
  • Demonstrate innovation and creativity on a day-to-day basis through effective problem solving, recommending new ideas and solutions to drive better client engagements
  • Manage ad hoc requests from key stakeholders, e.g., clients, Visa senior leadership, finance, audit, etc.
  • Support budget forecasting and contract management
  • Willingness to travel (Up to 20% of the time)
    • No Relocation package is available
    • No immigration support for this role will be available

Qualifications

Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • 8 years of business experience, with majority of experience in marketing – i.e., direct response, performance marketing, advertising and/or consulting
  • Experienced marketing strategist with a successful track record of identifying, designing and leading lifecycle marketing advisory engagements targeting consumers and/or small businesses
  • Proficient in identifying, scoping, pitching, and advising clients on data-driven marketing strategies including segmentation, targeting, messaging/positioning, multi-channel delivery, creative briefings and reporting/insights
  • Capable of working independently to identify, scope, pitch and lead high-value, revenue-generating advisory engagements across a diverse set of clients and client priorities
  • Comfortable working cross-functionally to execute on client engagements (e.g., consulting, marketing, decision science, product, legal, compliance, sales, creative)
  • Adept at managing multiple projects simultaneously

Preferred Qualifications:

  • 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • 8 or more years of work experience, with majority in roles that involved B2C and B2B product or payments marketing, go-to-market strategy development, market research, or payments consulting
  • Experience working in payments industry and/or client-facing roles
  • Accomplished in designing, executing and analyzing the success of comprehensive multichannel marketing engagements required (i.e., acquisition marketing, lifecycle marketing, offers and campaigns, research, digital/media campaigns, experiential marketing, etc.)
  • Skilled in building client relationships and establishing self as subject-matter expert and leader with internal stakeholders and clients
  • Demonstrated strong analytical skills, comfortable translating data and insights into marketing strategies, campaigns and annual plans
  • Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty across multiple client engagements at once
  • Team player with proven success coordinating cross functional, end-to-end projects that included a high level of detail. Consistent track record of projects delivered on time and within budget.
  • Self-motivated individual who is genuinely interested in serving clients, curious about payments/commerce, thrives in variety and embraces ambiguity when needed. Proactive in asking questions and proposing solutions.
  • Great verbal communication skills and excellent written skills. Strong executive presence to influence decision making and convert proposals into committed engagements.
  • Extensive knowledge of Microsoft Office Excel, Power Point and Word
  • Willingness to travel (Up to 20% of the time)

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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