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Job Title: Senior Manager, Site Reliability Engineering
Company Name: Coupa
Location: San Mateo, CA United States
Position Type: Full Time
Post Date: 08/06/2022
Expire Date: 09/05/2022
Job Categories: Computers, Software, Employment Placement Agencies, Financial Services, Human Resources, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Executive Management, Research & Development, Web Technology
Job Description
Senior Manager, Site Reliability Engineering
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success  Obsessive and unwavering commitment to making customers successful.
2. Focus On Results  Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence  Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Responsibilities:
  • Lead a team of Site Reliability Engineers to manage the reliability, performance, scalability, and security of the Coupa Cloud
  • Support the team members in their personal & professional growth
  • Hire, motivate and retain top talent through promotions, transfers, and new hires
  • Manage a portfolio of infrastructure and reliability projects
  • Develop trusted partnerships with the Development, Support, and Success teams to improve the reliability, performance, availability, and security of the Coupa Cloud and be a point of contact for escalations
  • Management of Linux machines, Web servers, Application servers, Databases
  • Application and infrastructure support for customer environments
  • Collaborate with Product and Support teams to plan and deploy product releases
  • Own end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence; automate response to all non-exceptional service condition
  • Drive automation to increase availability, performance and reduce support demand
  • Escalation point for after-hours emergencies
  • Coordinate change management
  • Acquire, retain and grow talent
  • Lead by example, care for your team and establish credibility with the quality of your and your team's technical execution.
  • Manage on-call rotations across continents, using a follow-the-sun model
  • Limiting time spent on operational work, blameless post-mortems and proactive identification of potential outages factor into iterative improvement

  • Qualifications:
  • Bachelors Degree in Computer Science or Related Field
  • 10- 15 years of professional experience
  • 8+ years of management experience
  • Experience with programming using Java, Perl, PHP, Ruby or equivalent
  • Excellent written and verbal communication skills
  • Experience in massive scale web operations
  • Experience with AWS or comparable cloud providers
  • Unquenchable thirst for knowing everything within your platform and learning new technologies

  • If you are a Colorado resident, please email us at comp_inquiries_us@coupa.com.com to receive compensation and benefits information for this role. Please include the Job ID: 7140 in the subject line of the email.

    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.
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    Contact Information
    Contact Name:
    Company Name: Coupa
    Phone Number:
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    Website:https://careers.coupa.com/global/en/job/COSOGLOBALD57F75AE07D74086872B65D7C8037CE9EXTERNALENGLOBAL/Senior-Manager-Site-Reliability-Engineering?utm_source=hbcuconnect&utm_medium=phenom-feeds
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