||Reno, NV United States
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IT Support Specialist|
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work
organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com
. Read more on the Coupa Blog
or follow @Coupa on Twitter
Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:
1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful.
2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
IT L1 Service Desk Technical Support (US Hours)Weekend Service Desk Coverage (Rotation)End user instruction and trainingFirst Contact Respond to user inquiriesRecommend and perform actions to correct problemsEscalate security issues according to company policyOwn, follow-up and drive problem resolutionProactively monitor, analyze, and troubleshoot issuesPerform quality assurance when requiredEstablish and maintain vendor relationships
Bachelors degree in related field or equivalent experience preferred.MAC OSX Windows desktop OS, Windows10Microsoft Office 365 applications: Outlook, Word, Excel, PowerpointGoogle Apps: Gmail, Google DriveRemote access technologie ZOOMMessaging tool : SlackBasic Networking (TCP/IP, DNS, routing, subnetting)Knowledge of the following: OKTA, Intune, JAMFWorks well under pressureEnergetic self-starter who shows personal initiativeGood communication and support skills are important as well as being resourceful in troubleshooting and problem solving.
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.
We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!
As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
Please be advised, inquiries or resumes from recruiters will not be accepted.