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||Highlands Ranch, CO
|| Installation, Maintenance, and Repair, Research & Development
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify solutions for new Visa digital initiatives. This role serves as a technical/functional specialist in the digital space and works independently with guidance only in the most complex situations.
- Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
- Coordinate directly with customers to understand card program set up requirements and facilitate (new & existing) card program installations, conversions and maintenance requests without customer impact.
- Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
- Assess operational opportunities to increase service quality or efficiency. Serve as primary expert in review.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
- Represent customer system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate internal Visa resources to ensure delivery on commitments.
- Report customer project accomplishments and deliverables to management.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
- Act as a mentor and train more junior team members with minimal guidance.
- Work with Director on team development projects – as assigned
- Work closely with Project teams to engage as a SME on new product initiatives.
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