This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify solutions for new Visa digital initiatives. This role serves as a technical/functional specialist in the digital space and works independently with guidance only in the most complex situations.

Responsibilities

• Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand card program set up requirements and facilitate (new & existing) card program installations, conversions and maintenance requests without customer impact.
• Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.  Serve as primary expert in review.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
• Represent customer system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management.
• Proactively identify operational opportunities to increase service quality or efficiency.
• Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
• Act as a mentor and train more junior team members with minimal guidance.
• Work with Director on team development projects – as assigned
• Work closely with Project teams to engage as a SME on new product initiatives.