The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.

As a part of the team, Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.

The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such.

The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.

We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group.

Candidate must have 4+ years of software development and/or application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication.