The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business:

• As a part of the team, Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.

• The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such.

• The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.

• We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group.

• Candidate must have expertise around software development and/or application support role, configuring, and troubleshooting software applications, systems, databases and associated devices OR an Advanced master’s degree. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.