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Job Title: Supplier Account Manager - Remote
Company Name: Realogy
Location: Bellevue, WA
Position Type: Full Time
Post Date: 05/20/2022
Expire Date: 07/19/2022
Job Categories: Computers, Software, Finance/Economics, Information Technology, Internet/E-Commerce, Sales, Executive Management, Research & Development, Web Technology
Job Description
Supplier Account Manager - Remote

Supplier Account Manager MAJOR DUTIES AND RESPONSIBILITIES: Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings Provide ongoing (monthly/quarterly) service updates to operations & suppliers Responsible for network and client directed supplier's performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery Develop best practices to support client's specific needs as well as ensuring continuous improvement Ensure global consistency and application of client policy and processes Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary Micromanage suppliers service recovery plan Schedule and host monthly dashboard calls with suppliers. Attend team huddles - provide supplier updates & market challenges Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team Create client presentations & newsletters as needed and provide supplier results with historical information Analyse and research endtoend situation often times requiring a timeline of events. For example: Fully research facts to determine root cause analysis, necessary actions , next steps Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or nonpayment, missing required information) and laisse with appropriate supplier or internal contact to resolve Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements Act as the client and Cartus advocate with local suppliers by effectively communicating both the client's and Cartus' philosophy and needs Participate in monthly, quarterly and annual review of metrics with the client (as needed) Participate in global calls as required with client contacts and/or client services Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others. KEY SKILLS AND PERSONAL ATTRIBUTES: Entrepreneurial / Demonstrates Empathy / balanced perspective / building relationships established on trust Ability to navigate ambiguity and demonstrate flexibility in a fast changing, complex environment Strong project management and execution skills, ability to focus on essential information quickly and effectively Demonstrates ability to work independently with minimal supervision Demonstrate inspirational leadership skills; a creative thinker who can build a clear vision, communicate that vision to support team, engage the team and execute successfully, particularly under stressful situations Ability to remain calm and professional when dealing with multiple escalations Ability to fully research facts to determine root cause analysis, necessary actions, next steps, acting as mediator between suppliers and Cartus Demonstrated excellence in managing and motivating suppliers Excellent communication and influencing skills Account management/relationship management experience Strong analysis and decision making skills - a natural troubleshooter Cultural sensitivity EDUCATION/QUALIFICATIONS: Minimum 5 years business experience in relocation Prior supplier / vendor management experience preferred Demonstrated success in a matrix management role is required Ability / flexibility to travel Demonstrated presentation skills and strong written & oral communication skills required Basic financial management skills Remote working requires 50 MB download and 7 MB upload internet speed. LINW1
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Company Name: Realogy
Company Description:

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