Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, were driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Manager, Field Service (Confocal) - West Region

YOUR RESPONSIBILITIES

The Manager of Field Service (Life Science Widefield and Nanotechnology) sets the strategic direction, in close collaboration with the Director of Service, for differentiated service delivery for these business-critical product lines, along with tactically deploying these strategies. You are able to effectively lead a team of Field Service Engineers (FSEs) using your strengths in situational leadership and change management. You work intra-departmentally with your service management peers to cross-train our FSEs to improve coverage and tailor resource plans using direct associates and channel partners. In this role, you motivate your team members to take action and negotiate with external partners, vendors and customers. You are a champion of continuous improvement and vigorously apply the tools of the Danaher Business System (DBS).

You will be responsible for developing and growing your team. You will actively coach and mentor your direct reports to ensure your team is properly supported in their individual growth. You will work closely with your HR partners to ensure that personnel issues are addressed quickly and ensure a continued growth in Employee Engagement and D&I initiatives.

On a daily basis, you and your team of roughly 6-9 FSEs, strive to ensure operational excellence across the team to drive improvement in Time to Repair (TTR), On Time Delivery (OTD) of our services and improve our Net Easy Score (NES) key performance indicators (KPIs). You work to consistently grow both orders and revenue for the product line covered (using the Holistic View of Service Growth Equation), including developing and deploying new strategies to increase coverage of the installed base and expand our share-of-wallet. You ensure efficient, effective staffing and management of our Level 1/2 Regional Technical HelpDesk for the product line covered, including driving the Remote Fix KPI.

In addition, you create and foster strong, trustful relationships with your Sales Leadership partners, as it relates to Service Delivery for their market segments / product lines, and manage Operating Expenses (OPEX) of the team to the determined budget. You have responsibility for the entire solution life cycle, from installation to decommissioning, and collect voice of the customer (VOC) throughout that journey, from which you develop programs and processes to improve the future experiences of customers we serve. You always put the customer first and seek to form partnerships with key customers to gather insights and help guide our future strategies. Your mission, and that of your team, is to establish long-term partnerships with our advanced customers that enable insights, drive retention and create clear value that they are willing to pay for.

YOUR PROFILE

• 3+ years technical experience or equivalent experience
• 3+ years of experience demonstrating the ability to lead others through projects, partnership or other equivalent experience
• Demonstrated strength in leadership and people management capabilities: motivating teams, coaching, conflict resolution, negotiation, change management & strategic planning.
• Effective communicator with ability to effectively build relationships and influence people directly and remotely, across global organizations and departments.
• Demonstrated ability in developing growth and customer-centric strategies, as well as tactical implementation through daily management.
• Strong analytical and problem-solving skills to assess and prioritize service and market needs.
• Clear thinker with experience in product positioning, market sizing, segmentation and analysis.
• Experience successfully managing complex initiatives and proven ability to collaborate across the organization and operate effectively within a matrix environment by resolving conflict and influencing others.
• Proven experience in developing teams to their fullest potential
• High degree of technical competence, ability to interface with the scientific community and users of all expertise levels
• Fluent in English.

Desired qualifications express expectations for ideal/fully proficient candidates; equivalent experience will also be considered.

LOCATION & TRAVEL & REPORTING

• North America
• Up to 50% (30-40%) travel
• Reports to Director of Service, Americas

WHAT WE OFFER

• Ability to work with solutions that make a difference in Life science research, Medical & Applied market segments
• Opportunity to have a major impact and grow the business, as well as develop teams
• Strong processes & tools to support continuous improvement (Danaher Business system)
• A values-driven environment where diversity matters
• Entry point for a leadership journey in Leica Microsystems & Danaher as we invest in our leader and offer them multiple career opportunities

OUR SERVICE VISION

Be the recognized standard of support to enable customer insights from advanced imaging solutions.

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video We Are Leica: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online - We are looking forward to your application!

#LI-KP1

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.