Young, Black, and Gifted Journalists
Home Invites Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Network Analyst
Company Name: Visa
Location: Ashburn, VA
Position Type: Full Time
Post Date: 06/29/2022
Expire Date: 09/18/2022
Job Categories: Computers, Software, Finance/Economics, Government and Policy, Information Technology, Quality Control, Research & Development
Job Description
Network Analyst

As a member of Global Network Operations Support, the Associate Network Analyst has the primary responsibility for monitoring the Corporate and Commercial Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will  need to possess strong technical and analytical abilities, in order to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance, the ability to multi-task in a fast paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

  • As a member of Global Network Operations Support, the Network Analyst has the primary responsibility for monitoring the Corporate and Commercial Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, in order to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance, the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 
  • Track, update and resolve all assigned incidents, changes and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Properly escalate incidents in a timely manner per support guidelines and procedures.
  • Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents and problems.
  • Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
  • Act as the support / advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups and governments worldwide.
  • Gather pertinent information and work with our clients to isolate and resolve the majority of events without need for assistance.
  • Develop, edit and distribute effective internal and external communications in a timely and accurate manner, per documented processes.
  • Maintain technical skills through participation in ongoing and consistent training.
  • Support project schedules and change management..
  • Responsible for internal and external communication of issues to management and other internal support groups.
  • Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Share |
Contact Information
Company Name: Visa
Website:https://jobs.smartrecruiters.com/Visa/743999834200008
Company Description:

Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer

(Advertise Here)
Latest Member Activity
edc creations just posted a blog entitled 'sneak peek: passing love by jacqueline e. luckett '. 05:47AM
edc creations just posted a blog entitled 'prologue: drunk for 27 years by cynthia banks'. 05:20PM
edc creations just posted a blog entitled 'meet historical fiction author dwight fryer '. 05:18PM
edc creations just posted a blog entitled 'meet author loretta "faith" harris, m.ed.'. 04:42PM
edc creations just posted a blog entitled 'in the land of cotton by martha a. taylor '. 07:33PM
edc creations just posted a blog entitled 'how i made the angels cry by meleisa betts'. 11:31AM
edc creations just posted a blog entitled 'largo md capital bookfest october 3, 2009'. 09:38AM
edc creations just posted a blog entitled 'capital bookfest october 3, 2009'. 09:33AM
edc creations just posted a blog entitled 'join author monique d. mensah on a virtual tourů'. 10:42PM
edc creations just edited her profile. 08:50PM
>> more | invite friends